Panical Privacy Policy

 

This Privacy Policy explains how Panical collects, uses, stores, and shares your personal information when you visit our website, create an account, place an order, make a payment, subscribe to emails, contact us, or use our related services.

When you visit the Panical website, create an account, or place an order, we process your personal information in accordance with this Privacy Policy.

1. Information We Collect

When you visit the Panical website, we may collect information related to your website visit, such as your IP address, browser type, device information, access time, pages viewed, referring pages, cookie information, and website activity records.

When you create an account, place an order, make a payment, request after-sales service, or contact us, we may collect the information you provide, including:

  • Name, email address, and phone number;
  • Account information, billing address, and shipping address;
  • Order details, product information, and payment status;
  • Shipping information and after-sales communication records;
  • Images, videos, or issue descriptions you provide during after-sales support.

Payments are processed through third-party payment service providers. Panical may receive necessary payment-related information for order processing, such as payment status, transaction ID, payment result, and billing information.

Panical does not actively store complete bank card numbers, credit card numbers, or payment account passwords.

2. How We Use Your Information

Panical collects and uses your information mainly for the following purposes:

  • To create and manage your account;
  • To process orders, payments, shipping, and delivery;
  • To send order confirmations, payment notifications, shipping updates, and after-sales information;
  • To respond to inquiries, complaints, returns, exchanges, or warranty requests;
  • To verify orders, shipping issues, after-sales issues, or product issues;
  • To prevent fraud, abnormal orders, or website security risks;
  • To improve website functions, shopping experience, and service experience;
  • To send product information, promotional notices, or marketing emails when you have consented or subscribed;
  • To meet legal, financial, tax, compliance, or dispute resolution requirements.

3. Cookies and Website Data

The Panical website may use cookies or similar technologies to support normal website operation and improve the user experience.

Cookies may be used to:

  • Keep you logged in;
  • Save shopping cart contents;
  • Support the checkout process;
  • Remember website preferences;
  • Analyze website traffic;
  • Improve website security and functionality.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect account login, shopping cart, checkout, or other website functions.

4. How We Share Your Information

Panical does not sell your personal information.

To complete orders, payments, shipping, website operation, service support, and after-sales processing, we may share information with relevant third-party service providers within the necessary scope, including:

  • Payment service providers;
  • Shipping carriers or delivery service providers;
  • Website, server, or technical service providers;
  • Email or communication service providers;
  • Analytics, advertising, or marketing service providers;
  • Relevant authorities or organizations when disclosure is required by law, regulation, or compliance obligations.

Panical will only share the necessary information required to provide the relevant services.

5. Payments and Email Subscriptions

Panical may process payments through PayPal or other third-party payment service providers. Related payment information is subject to the privacy policies and security rules of the corresponding payment service providers.

If you subscribe to Panical emails, promotional notices, or product information, we may use your email address to send you related content. You may unsubscribe at any time.

Order confirmations, payment notifications, shipping updates, after-sales communications, and other transaction-related emails are not considered marketing emails and may still be sent when necessary.

6. Data Retention, Security, and Your Rights

Panical retains your information for as long as necessary for order processing, service support, after-sales protection, financial records, tax requirements, compliance obligations, or dispute resolution.

We take reasonable measures to protect your personal information from unauthorized access, disclosure, modification, or loss. However, no method of internet transmission or electronic storage can be guaranteed to be absolutely secure.

You may contact Panical to request:

  • Access to the personal information we hold about you;
  • Correction of inaccurate personal information;
  • Deletion of your account or certain personal information;
  • Cancellation of email subscriptions;
  • Information about how your personal information is used.

Some information may not be deleted immediately due to order records, financial, tax, after-sales, compliance, or dispute resolution requirements.

7. Additional Information

Panical is located in China. Because website services, payment services, shipping services, email services, or other third-party services may be located in different regions, your information may be transferred and processed in different regions as necessary for order processing, payment, shipping, customs clearance, after-sales support, or website services.

The Panical website and products are not intended for individuals under the age of 18. If you are under 18, please do not submit personal information or place orders without the consent of a parent or legal guardian.

Panical may update this Privacy Policy from time to time based on website functions, business processes, service provider changes, or legal and regulatory requirements. The updated Privacy Policy will take effect after it is published on the website.

If you have any questions about this Privacy Policy, how your personal information is processed, or any data request, If you have any questions about this Privacy Policy, how your personal information is processed, or any data request, please contact us by email at info@panical.com, or through the contact information provided in the footer or on the Contact page of the Panical official website.